Place your order before 26th March to ensure delivery before Eid. Happy Shopping!

Refund policy

Customers can return the products within 15 days from the date of delivery to claim for the return or exchange if :

  • The item(s) is faulty, damaged, or defective at the time of delivery.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • The product received does not match the size ordered. 

 

HOW DO I APPLY FOR THE RETURN?

 

  • You must notify us within 15 days of delivery by writing to 03225757111. At Kids Hub, we look at each dispute on a case-by-case basis and try to be fair to both parties.
  • The replacement will be sent in case of a defective/faulty/damaged item. You will be required to WhatsApp us the photographic evidence of the defective item at 0322-5757111 , within 15 days of purchase before any claims can be processed.
  • Please note that customers are responsible for the cost of returning the items to us but for our beloved customers we charges ZERO for sending you back .
  • Also incase defected piece received by customer,  the cost of delivery charges will be reimbursed via bank transfer. 

 

WHEN WILL MY RETURN BE PROCESSED?

 

  • We aim to process all returns with 5-7 working days of receiving.
  • During busy sale events please allow up to 14 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

 

  • In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to Kids Hub by contacting us via message at 0322-5757111 within 14 days of the delivery date. 
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

 

DO YOU OFFER REFUND? 

 

  • Yes we do refund in case damaged or if there was a mistake by packing staff and the product received does not match the product you have ordered.
  • In the case of refund shipping and handling charges will not be refunded. 
  • The minimum period for processing refund is 7-10 working days.

 

RETURNS: SALE & DISCOUNTED PRODUCTS

Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.

 

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product was tampered with.

Note: For further queries about exchanges and returns, please drop us a WhatsApp message at 0322-5757111.

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